Welcome to iyeTek Technical Support Unit.
We regard our customers as part of the iyeTek family, and this attitude extends to our Technical Support Center. We want to ensure that your Law Enforcement Software Solutions (LESS) system is working to your satisfaction, and that any questions you may have are addressed satisfactorily and in a timely manner. Our Support Center is equipped with the latest in call routing and management technology, to ensure that your call will be directed and processed as promptly and professionally as possible. Our Technical Support Specialists are vastly experienced in handling all types of customer support situations. Our staff not only has expertise with our software, but also has in-depth knowledge of all components of the total integration solution, including networks, databases, operating systems, and third party devices and applications.
The Technical Support Unit is available to customers from 9:00 A.M. to 5:00 P.M. Eastern Standard Time (EST). Customer accounts requiring service must have a valid support contract in place. Support is available without a contract for a fee of $175.00 per hour. Emergency support coverage is available for purchase, if desired. Please email info@iyeTek.com for additional information.
After-Hours Emergency Service
The iyeTek Technical Support group offers both its Authorized Reseller partners and End User Customers the opportunity to purchase emergency telephone support for after hours assistance. This offering consists of a iyeTek technician available via pager to assist you during an emergency 24 hours a day, 365 days a year.
Annual Software Upgrade and Technical Support Service
Maintaining the current release of LESS software is vital to the maintenance of our customer's System. The purchase of the iyeTek Annual Software Upgrade and Technical Support Service by the Authorized Reseller for a specific End User site is available after the expiration of your initial warranty and makes available to you every commercially released version of iyeTek software as well as our standard telephone technical support services which consist of Monday - Friday 9:00 AM - 5:00 PM EST